FORMS
Return Guarantees for All
No Questions Asked New and Unused Return Policy
Any residential purchase made from Virginia Air will be accepted for return if it is still in new and unused condition, no questions asked. Special orders do not qualify.
What it means: No more back-room obsolete inventories. If you order it and don't need it, just return it, "no questions asked." No hassle, just credit. We'll even pick it up.
Return Guarantees for Premium Contractors
"Out of Warranty" Parts Privilege
Freedom and CCE dealers, at their discretion, may choose to warranty parts on residential equipment that they've installed which are no longer covered by the original manufacturer's warranty. This program is designed to allow dealers to offer superior service and handle problematic situations without requesting or waiting for distributor or manufacturer support. Virginia Air reserves the right to suspend this privilege for dealers who abuse this benefit. Applies only to residential product and the original installing dealer, labor not included.
What it means: You make the call, no asking, no waiting, no hoping, just great customer service. You don't have to put your neck on the line, we've got your back and will support your judgement. You can resolve problematic situations or help deserving customers, IT'S YOUR CALL!
Instant Warranty Processing
Premium contractors will receive warranty credits INSTANTLY after signing program participation form on all qualifying warranty transactions. Does not include labor claims, compressors, coils, or heat exchangers.
What it means: When you call to order or pick-up a warranty part you will be given credit instantly for the warranty. Simply read and sign the program instruction sheet and have model and serial number ready for verification when you place your order. No more waiting for credits, no more bookkeeping hassles, no more credit limit crunches!
